Privacy

Loc It Up Limited – Privacy & Cookie Policy

Effective date: November 2025

Loc It Up Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data safely and transparently.
This policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Who We Are

Company Name: Loc It Up Limited (trading as Loc It Up)
Registered Address: 4 Glass House Studios, Fordingbridge, Hampshire, SP6 1QX
Email: info@locitup.co.uk
Website: www.locitup.co.uk

Loc It Up Limited is the data controller for the personal information collected and processed through this website.

2. Information We Collect

We may collect and process the following personal information:

Website usage data – your IP address, browser type, location, referring source, length of visit, and pages viewed.
Account or booking details – your name, address, phone number, email address, and payment details when you make a booking or enquiry.
Marketing preferences – your consent to receive updates or offers from us.
Communication data – information you provide when contacting us by phone, email, or web form.
Any other information you choose to send us.

3. How We Use Your Information

We use your personal data to:

Manage and administer your storage account, vehicle space, or booking.
Respond to enquiries and provide customer support.
Process payments and maintain accounting records.
Improve our website, services, and security.
Send you relevant updates, offers, or newsletters (only if you’ve opted in).
Comply with legal and tax obligations.

4. Our Legal Basis for Processing

We process personal data on the following legal bases:

Contract – to perform our agreement with you for storage or related services.
Legal obligation – to comply with tax, regulatory, or law enforcement requirements.
Legitimate interests – to operate, maintain, and improve our website and customer experience.
Consent – for marketing communications or optional features such as cookies.

You may withdraw consent for marketing at any time by contacting info@locitup.co.uk.

5. Cookies

Our website uses cookies to improve your experience and analyse site usage.

What are cookies?
Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, improve functionality, and measure how our website is used.

Types of cookies we use:

Essential cookies: Required for basic site functionality (e.g. login and payment).
Analytics cookies: Used by Google Analytics to understand how visitors use our site.
Preference cookies: Remember your settings and choices for future visits.

When you first visit our website, you’ll be asked to accept or reject non-essential cookies.
You can also manage or delete cookies in your browser settings.
For more information on Google Analytics cookies, visit Google’s Privacy Policy.

6. Data Sharing

We may share your information with trusted third parties who help us deliver our services, including:

Payment processors and financial institutions
Website hosting and IT support providers
Email and communication platforms
Professional advisors (accountants, legal representatives)
Law enforcement or regulatory authorities where required by law

We do not sell your personal information to anyone.

7. International Transfers

Some of our service providers (such as Google) may process data outside the UK or European Economic Area (EEA).
When this happens, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or other legally approved protections.

8. Data Retention

We retain personal data only as long as necessary for the purposes it was collected:

Customer and billing records: up to 7 years (for tax and legal compliance)
Marketing data: until you withdraw consent or unsubscribe
Website analytics data: up to 26 months

Once data is no longer required, it will be securely deleted or anonymised.

9. Data Security

We take appropriate technical and organisational measures to keep your data secure, including:

SSL encryption on our website
Secure data storage and backup systems
Restricted access to personal data by authorised staff only

While we take all reasonable precautions, no online system can be completely secure. You share data with us at your own risk.

10. Your Data Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

Access – to request a copy of your data.
Rectification – to correct any inaccurate or incomplete data.
Erasure – to request deletion of your data where legally possible.
Restriction – to request limits on how your data is used.
Portability – to receive your data in a structured, machine-readable format.
Objection – to object to certain processing, including direct marketing.
Withdraw consent – at any time where consent is the basis of processing.

To exercise any of these rights, email us at info@locitup.co.uk.

If you are unhappy with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

12. Updates to This Policy

We may update this policy periodically by publishing a new version on our website.
Please check this page occasionally to ensure you are happy with any changes.

13. Contact Us

If you have any questions about this policy or how your data is handled, please contact:
info@locitup.co.uk
Loc It Up Limited, 4 Glass House Studios, Fordingbridge, Hampshire, SP6 1QX

Privacy

Loc It Up Limited – Privacy & Cookie Policy

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